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Term & Conditions

We are committed to delivering your order accurately, in good condition, and always on time.

Based on the nature of the products that we have, we have designed a multi tiered shipping policy that is designed exclusively in your best interests.

For Metros & Delhi NCR

We are committed to delivering ur gift within 2 to 3 business days of the order being confirmed. We will soon be adding next day delivery..

For Non Metros

All products will reach you within a time fram of 3 to 7 days. For certain remote geographies the time for deliveries may exceed 12 days.
Note:
The above time lines do not apply for customized things, The time line for each of these will be individually mentioned in the product description or our telemarketing give call.
If you require any assistance to understand our Shipping policy please do not hesitate to all our customer care numbers.

Please note our shipping policy as follows:

  • We currently deliver to more than 6000 cities across India.
  • Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.
  • We make our best efforts to ship each item in your order within 3 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.
  • Certain ODA locations which are difficult to reach, the delivery time is 7 days. Please contact our call center for details
  • We ship on all week days (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  • While we shall endeavor to ship all items in your order together, this may not always be possible due to product catagory, or availability.
  • For our customers in the list of states below you are required to submit a form which is mandatory according to the state government rules for any shipments coming in from other states. Our customer care personnel will get in touch with you regarding this.
  1. STATE
  2. FORMS
  3. Assam
  4. Form 61
  5. Gujarat
  6. Form 403
  7. Madhya Pradesh
  8. Form 50
  9. Sikkim
  10. VAT Form 25
  11. Uttaranchal Pradesh
  12. Form 16 (Upto Rs5000 purchase no form required)
  13. West Bengal
  14. VAT Form 50A

Shipping Charges

There are no shipping charges for any product on Kidsempire. This is an introductory offer for all customers. There is a charge of Rs 50 for all cash on delivery orders Rs 500 and below.

Returns & Cancellations Policy

Our aim at Kidsempire is to ensure that our customer is completely satisfied. If you are not satisfied with your purchase we will accept the return of packages within 15 days of the sale date only if the product is unused and is in the same condition as you received it, in its original box and packaging. Kidsempire reserves the right to reject any return request if the product package is opened or the product looks used and is not in its original packaging.

In case the product received is the incorrect product

In this case we would refund 100% of the product cost if intimated immediately or within 3 days on receipt of the product. We request you not to accept a product in this case. We will also bear the return shipping for any incorrect product delivered.

Return method & payment

  • For all other products, we will refund 95% of the product cost in case the customer has availed our free shipping facility. In case the customer has not availed the free shipping facility, the actual shipping charge will be deducted and the rest of the product cost will be refunded to the customer
  • For all refunds we will refund the amount to same mode of payment as used during checkout. For cash on delivery refunds we will issue a Kidsempire gift card of the same value which can be redeemed in a period of one year. The customer can also provide their bank & branch name, account number and IFSC code and we will issue them a chaque.
  • The refund will be happen within 30 days of receipt and inspection of the goods Cancellations If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. In case the product is shipped then the policy as mentioned above will be applicable.